Terms and Conditions
1. Introduction
Welcome to BetMatch Casino, an online casino and sportsbook operated by Edenlix Limited under the regulatory oversight of the Kahnawake Gaming Commission. These Terms and Conditions (“T&C”) govern your use of the Website, your account, and all games, products, or services offered by the Provider. By accessing or using our website, registering an account, or participating in any game, you confirm that you have read, understood, and agree to these Terms in full. If you do not agree with any part of these Terms, you must stop using the Website immediately. These Terms form a legally binding agreement between you (“the Customer”) and BetMatch Casino (“the Provider”). The Provider reserves the right to modify, update, or replace any part of these Terms at its sole discretion, and it is your responsibility to review them regularly.
1.1 Purpose
These Terms describe the relationship between the player and BetMatch Casino, operated by Edenlix Limited. They explain the conditions for access to games, payments, and promotional services offered on the Website.
1.2 Binding Agreement
By creating an account or using the site, the user agrees to all provisions herein. Continued use of the Website after updates constitutes acceptance of the revised Terms.
1.3 Provider Information
Edenlix Limited is licensed by the Kahnawake Gaming Commission and provides casino and sportsbook products through the BetMatch platform.
2. Eligibility and Legal Requirements
To access and use BetMatch Casino, you must be at least 18 years old or meet the legal gambling age in your jurisdiction, whichever is higher. You must not access or use the Website if you are a resident or citizen of a Restricted Country, including but not limited to the United Kingdom, United States, France, Germany, Spain, Singapore, or any jurisdiction where online gambling is prohibited. It is your responsibility to ensure that gambling online is legal in your country of residence. By registering an account, you represent and warrant that you meet all eligibility requirements, that all information you provide is accurate and complete, and that you will comply with all applicable laws regarding your participation in online gaming activities. Any attempt to use the Website in violation of these rules may result in account suspension, closure, or permanent ban.
2.1 Age Requirement
Players must be at least 18 years old or of legal gambling age in their jurisdiction, whichever is higher.
2.2 Restricted Countries
Access is prohibited from jurisdictions where online gambling is illegal, including the UK, US, France, Germany, and others listed in the full policy.
2.3 Player Responsibility
Each customer must verify that local laws allow online wagering and bears sole responsibility for any tax or reporting obligations arising from play.
3. Account Registration and Bet Match Login
To participate in real-money games or betting activities, you must create a personal account (“Account”) on BetMatch Casino. Registration requires providing accurate personal details including your full name, date of birth, address, and valid contact information. Upon registration, you will create secure credentials for your Bet Match login. You are solely responsible for maintaining the confidentiality of your login data and for all actions taken under your account. The Provider reserves the right to request identity verification (KYC) at any time, including documents such as a photo ID, proof of address, and proof of payment method ownership. Failure to provide requested documentation may result in account suspension or closure. Each user may open only one account; duplicate or fraudulent accounts are strictly prohibited. If multiple accounts are discovered, BetMatch Casino reserves the right to terminate them and confiscate any winnings associated with such accounts.
3.1 Account Creation
To play for real money, users must register one personal account, providing accurate identification details such as name, address, and date of birth.
3.2 Security
Players are responsible for protecting their Bet Match login credentials and must not share them. Any activity under a valid login is deemed the player’s own.
3.3 Verification (KYC)
BetMatch may request photo ID, proof of address, or payment verification before processing withdrawals or large transactions.
4. Deposits and Withdrawals
BetMatch Casino supports a wide range of secure payment methods, including Visa, MasterCard, PayPal, Trustly, Bitcoin, and Tether. Deposits can be made via the “Cashier” section, with a minimum deposit of €10 unless otherwise specified. You may only deposit funds using payment methods registered in your own name; third-party deposits are not allowed. All transactions are processed through encrypted connections and verified by licensed payment agents. Withdrawals are available through the same methods used for deposits and may be subject to verification requirements. BetMatch reserves the right to impose withdrawal limits, fees, or processing times depending on the chosen payment provider. Withdrawals to unauthorized or third-party accounts are not permitted. Before processing any withdrawal, the Provider may require proof of identity, ownership of funds, and compliance with anti-money-laundering procedures. Processing times vary depending on the payment method and can take up to 5 business days.
4.1 Depositing Funds
Deposits can be made using approved payment methods such as Visa, MasterCard, PayPal, Trustly, Bitcoin, or Tether. Minimum deposit €10.
4.2 Withdrawals
Withdrawals are processed to the same payment source used for deposits once identity verification is complete. Processing may take up to 5 business days.
4.3 Fees
Some payment providers may charge transaction fees or conversion costs, which are the responsibility of the player.
5. Bonuses and Promotions
All promotional offers at BetMatch Casino, including welcome bonuses, reload bonuses, cashback offers, and free spin drops, are subject to these T&C as well as individual bonus terms. The standard welcome bonus includes a 100% match up to €500 plus 100 free spins on selected slots. All bonuses carry wagering requirements, which must be met before any winnings can be withdrawn. Only one active bonus may be claimed at a time unless otherwise stated. Bonus abuse, multiple account creation, or any attempt to manipulate promotional offers will result in the forfeiture of bonuses and related winnings. BetMatch Casino reserves the right to amend, cancel, or withdraw any promotion at its sole discretion. All bonus terms, including wagering requirements, expiration dates, and eligible games, are displayed in the Promotions section of the website. Players are responsible for reviewing these conditions before participating in any promotion.
5.1 Welcome Bonus
New players may receive a 100% match bonus up to €500 plus free spins. Terms, eligibility, and wagering requirements apply.
5.2 Ongoing Offers
Weekly reloads, cashback, and seasonal promotions are published in the Promotions section. Only one offer may be active at a time unless stated otherwise.
5.3 Bonus Misuse
Creating multiple accounts or manipulating bonus rules will lead to cancellation of rewards and account suspension.
6. Responsible Gambling
BetMatch Casino promotes responsible gambling and encourages players to play for fun rather than profit. We provide a range of tools and options to help customers manage their gaming activity, including deposit limits, session reminders, time limits, self-exclusion, and account suspension options. If you believe you may be developing a gambling problem, you can request temporary or permanent exclusion by contacting our support team. All responsible gaming requests are processed within 24 hours. We also cooperate with independent organizations that offer professional help for gambling addiction. By using our services, you acknowledge that gambling involves financial risk and that losses are a possible outcome. BetMatch does not accept responsibility for any financial issues or emotional distress caused by irresponsible gaming behavior.
6.1 Tools and Limits
Players can set daily, weekly, or monthly limits on deposits, losses, and session duration via account settings.
6.2 Self-Exclusion
Customers may request temporary or permanent exclusion by contacting support. Requests are processed within 24 hours.
6.3 External Support
Information about independent help organisations is provided in the Responsible Gaming page.
7. Fair Play and Anti-Fraud Policy
BetMatch Casino enforces a strict anti-fraud and anti-collusion policy to maintain a fair and secure environment for all users. Fraudulent activities include but are not limited to the use of automated bots, collusion between players, chargeback requests, multiple account creation, or manipulation of game outcomes. The Provider actively monitors for suspicious behavior using advanced risk assessment tools. In cases of confirmed or suspected fraud, BetMatch reserves the right to suspend accounts, cancel winnings, and forfeit balances without prior notice. Additionally, the Provider may share relevant information with law enforcement and financial institutions. All players agree to cooperate fully during any investigation related to suspicious or prohibited activities. BetMatch Casino’s decision in cases of fraud, manipulation, or bonus abuse is final and binding.
7.1 Prohibited Conduct
Collusion, use of bots, chargebacks, multiple accounts, or manipulating game outcomes are strictly forbidden.
7.2 Monitoring
All gameplay and financial activity are monitored by automated fraud-detection systems to maintain fairness.
7.3 Enforcement
Violation may result in forfeiture of funds, account closure, and notification to relevant authorities.
8. Inactive and Dormant Accounts
If your account remains inactive for 12 consecutive months (no deposits, withdrawals, or wagers), it may be considered dormant. BetMatch Casino reserves the right to charge a monthly administrative fee of €5 or its equivalent until the account balance reaches zero. You will receive email notification at least 30 days prior to any deduction. Dormant accounts can be reactivated at any time by logging in and performing a real-money transaction. If the account remains inactive for more than 24 months, it may be permanently closed and remaining balances may be forfeited in accordance with applicable regulations. BetMatch recommends logging in periodically to ensure your account remains active and your funds remain accessible.
8.1 Definition
An account with no login or transaction for 12 months becomes dormant.
8.2 Maintenance Fee
A €5 monthly fee may be applied until the balance reaches zero. Players are notified before any deduction.
8.3 Reactivation
Accounts can be reactivated by logging in and making a new deposit.
9. Privacy and Data Protection
Your privacy is of utmost importance to us. BetMatch Casino collects and processes personal information in accordance with applicable data protection laws and our Privacy Policy. This includes information required for registration, KYC verification, and payment processing. All data is transmitted via secure SSL encryption and stored on protected servers. Your information will never be sold or shared with third parties except as required by law or for operational purposes, such as payment processing or fraud prevention. You have the right to access, correct, or delete your personal data by contacting customer support. By using our services, you consent to our data practices and agree to the processing of your information as described in the Privacy Policy.
9.1 Data Collection
Personal data is collected to verify identity, process payments, and maintain regulatory compliance.
9.2 Security Measures
All information is transmitted through SSL encryption and stored on secure servers.
9.3 Player Rights
Users may request access, correction, or deletion of their data by emailing customer support.
10. Use of the Website
The Website is intended for personal, non-commercial use only. Customers agree not to use the platform for any unlawful activities, including but not limited to money laundering, fraud, or data manipulation. The Provider reserves the right to monitor user behavior to ensure compliance with these rules. All intellectual property, including logos, software, and game content, is owned by the Provider or its licensors and is protected by copyright and trademark laws. Unauthorized use or distribution of any part of the Website is strictly prohibited. You agree not to attempt to modify, reverse engineer, or disrupt the functionality of the Website or any of its systems. Violation of these provisions may lead to account termination and legal action.
10.1 Permitted Use
The site may be used only for personal entertainment. Commercial exploitation is prohibited.
10.2 Prohibited Acts
Attempts to hack, reverse-engineer, or interfere with services are strictly forbidden.
11. Depositing and Withdrawal Limits
The minimum deposit at BetMatch Casino is €10, and the minimum withdrawal is €50, unless otherwise specified. There are no maximum limits on deposits, though payment processors may impose their own restrictions. Withdrawal requests exceeding €5,000 may require additional verification or processing in installments. All deposits and withdrawals are processed in the currency selected at registration; however, currency conversions may occur depending on your chosen payment provider. The Provider is not responsible for any exchange rate fluctuations or fees applied by banks or intermediaries. BetMatch may delay or refuse withdrawals if suspicious activity, fraud, or AML/KYC non-compliance is detected. All payouts are subject to review and may take up to five business days to complete.
11.1 Minimum and Maximum
The standard minimum deposit is €10; minimum withdrawal €50; large payouts may be divided into instalments.
11.2 Currency Conversion
All transactions are processed in the chosen account currency; exchange rates are outside BetMatch control.
12. Intellectual Property Rights
All content and materials displayed on the BetMatch Casino website, including logos, text, graphics, software, videos, and audio, are the exclusive property of Edenlix Limited or its licensors. You are granted a limited, non-exclusive, and non-transferable license to access and use the Website for personal entertainment purposes only. You may not copy, modify, reproduce, distribute, or exploit any portion of the Website without prior written consent. Unauthorized use of any intellectual property may result in civil and criminal liability under applicable laws. All rights not expressly granted under these Terms remain reserved. You agree not to use BetMatch trademarks or materials in any way that may damage the brand reputation or mislead other users.
12.1 Ownership
All logos, designs, and software belong to Edenlix Limited or its licensors.
12.2 Restrictions
No reproduction or redistribution of materials without written consent.
13. Limitation of Liability
To the maximum extent permitted by law, BetMatch Casino, its affiliates, directors, and employees shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or services. This includes, but is not limited to, loss of profits, data, or opportunity. Our total liability for any claim shall not exceed the total amount of your deposits made within the three months preceding the claim, or €2,000, whichever is lower. BetMatch Casino does not guarantee that its Website or games will always function without errors or interruptions. In the event of technical issues, such as server errors or interrupted connections, all ongoing bets may be voided at the Provider’s discretion. You acknowledge that participation in online gambling carries inherent risks, and you accept full responsibility for your activities.
13.1 Disclaimer
BetMatch Casino is not liable for indirect or incidental losses resulting from the use of the Website.
13.2 Liability Cap
Total liability shall not exceed deposits made during the three months preceding any claim or €2 000, whichever is less.
14. Complaints and Dispute Resolution
If you have a complaint, you may contact our Customer Support team via live chat or email at any time. All complaints must be submitted within six months of the issue arising. The support team will aim to resolve all cases promptly, but complex matters may require additional review. If you are unsatisfied with the initial response, your complaint will be escalated to a senior manager or compliance officer. In all disputes, server records and transaction logs maintained by BetMatch shall be considered final evidence. The Provider reserves the right to restrict or refuse service to customers who submit repetitive or abusive complaints. If a dispute cannot be resolved internally, it may be referred to an independent arbitration body recognized by the Kahnawake Gaming Commission.
14.1 Submitting a Complaint
Players may contact [email protected] or use live chat to raise issues within six months of occurrence.
14.2 Resolution
Complaints are investigated by the support team and escalated if unresolved. Server logs are treated as final evidence.
14.3 External Review
Unresolved disputes may be referred to an independent mediator approved by the Kahnawake Gaming Commission.
15. Governing Law
These Terms and Conditions are governed by the laws of the State of Anjouan under The Computer Gaming Licensing Act 007 of 2005. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Anjouan. If any provision of these Terms is found to be invalid or unenforceable, it shall not affect the validity of the remaining provisions, which will remain in full force and effect. Failure by the Provider to enforce any provision of these Terms shall not be considered a waiver of its rights. These Terms constitute the entire agreement between the Customer and BetMatch Casino and supersede any prior agreements or understandings, whether written or oral.
15.1 Applicable Law
These Terms are governed by the laws of the State of Anjouan under The Computer Gaming Licensing Act 007 of 2005.
15.2 Jurisdiction
Any dispute will be subject to the exclusive jurisdiction of the courts of Anjouan.
16. Amendments
BetMatch Casino reserves the right to modify these Terms at any time without prior notice. Any significant changes will be announced via email or website notification. It is your responsibility to review these Terms periodically. Your continued use of the Website following any modification constitutes acceptance of the revised Terms. If you do not agree with the updated version, you must stop using the Website immediately and close your account. All prior versions of these Terms are superseded by the latest version available on the Website.
16.1 Right to Modify
BetMatch Casino may revise these Terms periodically. Significant changes are posted on the Website.
16.2 Continued Use
Use of the site after modifications constitutes acceptance of the new Terms.
17. Contact Information
If you have any questions, requests, or concerns regarding these Terms and Conditions, please contact our Customer Support team at: Email: [email protected] Live Chat: Available 24/7 directly on the website. Our team is trained to handle all inquiries promptly and professionally. Please include your account ID and a detailed description of your issue to ensure quick resolution.