Privacy Policy
1. Introduction
This Privacy Policy (“Policy”) sets out how BetMatch Casino (“we”, “our”, “us”, or “the Company”) collects, uses, and safeguards personal data of individuals (“you” or “the Player”) who access or use our website, mobile applications, or other digital platforms (collectively referred to as “the Platform”). By accessing the Platform or using our services, you acknowledge that you have read, understood, and agreed to this Policy. If you disagree with any part of this Policy, you should discontinue using our services immediately. We process personal data in accordance with the principles of lawfulness, fairness, transparency, purpose limitation, and data minimization as established by the General Data Protection Regulation (GDPR) and other applicable laws. Our primary goal is to ensure that your personal data is handled securely, used only for legitimate business purposes, and never misused or disclosed unlawfully. We encourage all Players to carefully review this Policy to understand how their data is managed, stored, and protected. BetMatch Casino reserves the right to amend or update this Policy at any time to reflect technological, legal, or operational changes. The updated Policy will be posted on our website, and continued use of the Platform after changes indicates your acceptance. For questions or data-related inquiries, you may contact us at [insert contact email].
2. Data We Collect
When you register, use our services, or interact with our support team, we collect information necessary to identify you, provide our gambling services, ensure compliance with legal obligations, and maintain system security. This includes personal details such as your name, address, date of birth, nationality, and verification documents provided during account creation or Know Your Customer (KYC) procedures. We may also collect financial details such as payment methods, transaction records, deposits, and withdrawals to facilitate gaming transactions and prevent fraud. Furthermore, we gather communication data through emails, live chats, and recorded calls to improve customer service. Technical information such as IP address, browser type, device identifiers, and geolocation may also be automatically recorded to prevent unauthorized access, detect suspicious activity, and ensure a secure gaming environment. All collected data is essential for compliance with legal and contractual obligations, including anti-money laundering (AML) and responsible gambling laws. We ensure that only data strictly necessary for the specified purposes is collected and processed. Players should understand that failure to provide required data may result in restrictions or denial of access to certain services. The information collected helps us operate transparently, improve user experience, verify identity, and guarantee fairness and security throughout your engagement with BetMatch Casino.
3. Purpose of Processing
The primary purpose of collecting personal data at BetMatch Casino is to establish and manage a contractual relationship with Players, provide gambling and payment services, comply with applicable regulations, and safeguard against fraud and misuse. We use your personal data to verify identity, process deposits and withdrawals, confirm eligibility, and maintain records in accordance with legal obligations. The data also allows us to communicate with you regarding account status, updates to terms of service, technical issues, and promotional campaigns, provided that you have granted marketing consent. Processing also ensures we fulfill our responsibilities under anti-money laundering and counter-terrorism financing laws. Additionally, we analyze gameplay and transaction patterns to prevent illegal activity and promote responsible gambling. Technical and behavioral data may be used for analytics, service improvement, and user experience personalization. The information you provide helps us maintain transparency, deliver a secure gaming environment, and ensure compliance with regional and international regulations. Processing is always carried out on lawful bases such as contractual necessity, legal compliance, legitimate interests, or explicit user consent. We do not process data beyond these defined purposes, and any further use will require renewed consent or legal justification. All processing activities are documented and reviewed periodically to ensure compliance and accountability under GDPR standards.
4. Legal Basis for Processing
BetMatch Casino processes personal data based on several legal grounds established by data protection laws. Firstly, processing is necessary for the performance of a contract, such as creating and managing your gaming account, enabling gameplay, and processing financial transactions. Secondly, we are subject to legal obligations, including those arising from gambling regulation, anti-money laundering legislation, and tax reporting requirements, which mandate the collection and verification of personal information. Thirdly, we may rely on legitimate interests to enhance security, improve service functionality, prevent fraud, and protect our rights in case of disputes. When processing activities are based on your consent, such as for receiving marketing communications or using non-essential cookies, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. We carefully evaluate each processing purpose against GDPR principles to ensure transparency and fairness. We also maintain detailed records of all processing activities to demonstrate compliance. If a specific processing purpose changes or requires new consent, we will inform you and obtain fresh authorization before continuing. By maintaining this structured legal basis, BetMatch Casino guarantees that all personal data is processed in a legitimate, secure, and accountable manner.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy and comply with legal, regulatory, and operational requirements. Typically, personal data is stored throughout the period of your active account and for a minimum of five years after account closure, as required by anti-money laundering and gambling legislation. Transactional and verification data may be stored longer if mandated by law or necessary for the defense of legal claims. Marketing-related information is retained until you withdraw your consent or unsubscribe from promotional communications. Technical data collected through cookies and online identifiers is kept for shorter periods, depending on its function—ranging from a browsing session to a maximum of two years. After the retention period expires, your data will either be securely deleted, anonymized, or archived in compliance with statutory retention obligations. We regularly review storage practices to ensure data is not held longer than necessary. You may contact us at any time to request information about the specific retention periods applicable to your data. BetMatch Casino commits to transparency in data management and guarantees that all retained information remains protected by strict technical and organizational security measures.
6. Data Sharing and International Transfers
In order to provide reliable and compliant services, we may share personal data with trusted partners, affiliates, and service providers who assist in processing payments, verifying identity, providing customer support, or maintaining IT infrastructure. All third parties are bound by confidentiality agreements and data protection obligations equivalent to those described in this Policy. Where personal data is transferred outside the European Economic Area, such transfers occur only under legally recognized safeguards such as European Commission standard contractual clauses or equivalent mechanisms ensuring adequate protection. We take all necessary steps to ensure that international transfers do not compromise your data security or privacy rights. Personal data may also be disclosed to government authorities, regulatory bodies, or law enforcement agencies when required by law or to protect our legal interests. In the event of business restructuring, merger, or sale, we may transfer data to the acquiring entity, provided that it continues to respect the principles of this Policy. We never sell or rent personal information to third parties for profit. All data sharing is governed by strict legal agreements and conducted solely for legitimate operational and regulatory purposes.
7. Data Security
BetMatch Casino employs advanced technical and organizational measures to safeguard personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Security controls include data encryption, secure socket layer (SSL) technology, firewalls, intrusion detection systems, and regular vulnerability assessments. Access to personal data is strictly limited to authorized personnel who require such access to perform their job functions and are subject to confidentiality obligations. We continuously review and update our security protocols to adapt to emerging threats and maintain compliance with the highest cybersecurity standards. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify you and the relevant data protection authority without undue delay, as required by law. We also encourage users to maintain account confidentiality by using strong passwords and avoiding the sharing of login credentials. While we take every precaution to secure your information, you acknowledge that no online transmission or storage method can be completely risk-free. Nonetheless, BetMatch Casino remains committed to maintaining an industry-leading standard of information security and data protection.
8. Your Rights
As a data subject under applicable law, you have several rights regarding the personal data we hold about you. These include the right to access your data, request correction of inaccuracies, and obtain a copy of your personal information in a structured and machine-readable format. You may also request deletion of data when it is no longer required or when processing is unlawful, subject to legal retention obligations. You have the right to restrict processing under certain circumstances, such as when contesting data accuracy or objecting to processing based on legitimate interests. If processing relies on consent, you can withdraw it at any time without affecting previous lawful processing. Furthermore, you have the right to object to direct marketing and automated decision-making that significantly affects you. To exercise any of these rights, please contact us at [insert contact email]. We will respond to all valid requests within the timeframe required by law. BetMatch Casino respects your privacy rights and ensures that all requests are handled fairly, transparently, and in accordance with data protection regulations.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, improve performance, and analyze website traffic. Cookies are small data files stored on your device that help us remember preferences, enable certain functionalities, and provide secure access to your account. Some cookies are essential for the operation of the website, while others are used for analytical and marketing purposes. You may adjust your cookie preferences through your browser settings or our Cookie Consent Tool available on the website. Disabling certain cookies may affect website functionality or restrict access to specific features. We also use third-party analytics tools to measure engagement, monitor performance, and deliver personalized advertisements, all in accordance with your consent and relevant legal standards. Data collected through cookies may include IP address, device type, browsing history, and interaction with website content. BetMatch Casino is committed to transparency regarding online tracking and provides detailed explanations in our separate Cookie Policy. By continuing to use our website, you consent to the use of cookies as described unless you have disabled them through the available mechanisms.
10. Contact and Final Provisions
If you have questions, requests, or complaints regarding this Privacy Policy or the way your personal data is processed, you may contact our Data Protection Officer at [insert contact email]. We take all privacy concerns seriously and will respond promptly to any legitimate inquiries. You also have the right to file a complaint with the data protection authority in your jurisdiction if you believe that your rights have been violated. BetMatch Casino reserves the right to amend this Policy as necessary to comply with new legislation, regulatory requirements, or business needs. Any modifications will be published on our website and will take immediate effect upon posting. We recommend that you review this Policy periodically to remain informed about how we protect your data. Continued use of our services after changes have been implemented constitutes acceptance of the revised Policy. This Privacy Policy forms an integral part of the Terms and Conditions of BetMatch Casino and should be read in conjunction with them. Thank you for trusting BetMatch Casino with your personal information and for participating in our commitment to a secure and transparent gaming environment.